Please follow the power cycle guide available here. If you have followed the steps and you still don’t have service please contact us via “My Account” or give us a call.

All outages will be updated on our twitter page here.

We are working on a live outage map for faster reference.

A partial outage is stopped or degraded services for a particular area. This can be caused by extreme weather events however these are rare. Our network is designed to operate at full capacity with up to .5 inches of rain an hour, which is a .01% chance for most subscribers within the Morongo Basin. Or approximately 20 seconds of outages per year on average.

High Desert WiFi is an IPv6 network. This allows our network to be futureproof and faster but will have some issues with older computers and old Internet of Things devices. We recommend the following devices or newer.

Windows Vista or newer

Windows Server 2008 R2 or newer

macOS 10.3 Panther or newer

Linux Kernel 2.6 or newer

Routers on this IPv6 approved list

If you are not sure why your device is not connecting or need additional help, please reach out via the customer portal, or give us a call at (760 582-2151.